Orientações para trabalho GPTI – Impactos da aplicação de tecnologia ao governo e aos serviços públicos

3 jun 2013 by josé carlos vaz, 18 Comments »

O objetivo do trabalho é identificar qual foi o impacto da tecnologia da informação na promoção de transformações significativas em processos de trabalho no setor publico.

Deverão ser abordados casos em que a TI teve papel fundamental para produzir redesenho de processos com impacto direto na oferta de serviços públicos ou em atividades-meio de grande importância para a administração pública, resultando em novos serviços, novas formas de relacionamento entre governo e cidadãos e grandes ganhos de eficiência e eficácia na prestação de serviços.

O trabalho deverá constar de 3 partes:

a) Introdução: apresentação do caso estudado (caracterização, trajetória das mudanças).

b) Descrição do processo era realizado antes da incorporação de TI: caracterizar o processo em sua versão antes da incorporação de TI (processos predominantemente manuais).

c) Descrição do processo como é realizado hoje.

d) Reflexão sobre a contribuição da TI para as mudanças realizadas e sobre os fatores que possibilitaram o sucesso.

Os temas propostos são:

  • Votação e apuração usando urna eletrônica
  • Emissão de carteira de habilitação
  • Declaração de imposto de renda
  • Licenciamento de automóveis
  • Compras de serviços e material de consumo comuns no mercado (versus pregão eletrônico)
  • Emissão de passaportes

O trabalho deve ser feito de forma sucinta (máximo de 10 páginas). Não é preciso fazer descrições detalhadas dos processos, mas deve-se descrevê-los de modo que fique clara qual foi a contribuiçào da TI. Não é necessário elaborar fluxogramas detalhados, mas fluxogramas sintéticos podem ajudar. Imagens que permitam comparar os processos manuais com os processos informatizados também serão úteis.

Os trabalhos devem ser entregues no dia da prova. Podem ser elaborados em grupos de até 4 pessoas.




  1. Gudrun disse:

    Tem piada! Lembrei-me da Pd3 DOS LIVROS quando li esta pssaagem da entrevista.Se bem que em sileancio, deixei um comente1rio de PARABc9NS pelo 1ba. aniverse1rio. Que contem muitos!!!Lueds Guerra

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    • Misty disse:

      Admiro a tua coerência, não só assumes que o teu blog não é uma Democracia, como nos recomendas a leitura de um blog/post do Daniel Oliveira, também ele defensor de algumas ideias muito pouco democráticas. Parece-me bem a parte do blog não ser democrático, já as ideias desse senhor, só as "come" quem quene..f.lizmerte já não vivemos no país da ideologia e partido único.

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    • comentou em 28 de janeiro de 2010 às 14:14. As embalagens são iguais, só o liquido muda de cor. Se tiver a pele mais oleosa, escolha o rosa. Se for mais mista ou mais sensível, escolha o azulzinho.Bjsss!!!!

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